ValaVerra is a marketplace for buying and selling second-hand items — fashion, beauty, home, electronics and children’s goods (“the Service”). This policy describes the personal data we collect when you use the Service (mobile app and website), why we collect it, and the rights available to you.
For any question about your data: valaverra@gmail.com.
You can also reach us on WhatsApp or Messenger from the “My account” tab, in the app or on the website.
Account data: email address, first and last name, username, gender (optional), country, region or city, phone number, WhatsApp number (optional), profile picture (optional).
Content you publish: listings (photos, title, description, brand, condition, size, price) and messages exchanged with other users through the Service’s messaging.
Usage data: favourites, app language, your device’s notification token (to send you push notifications), and technical timestamps (account creation, last sign-in).
If you sign in with Google, we receive your email address and name from Google, in accordance with the consent screen Google displays.
To provide the Service: create and manage your account, publish your listings, connect buyers and sellers, and operate messaging and favourites.
To notify you: messages received, favourites on your listings, and moderation decisions on your listings.
To ensure the security and quality of the Service: reviewing listings before publication, and preventing abuse.
To respond to your support requests.
We do not use your data for advertising purposes, and we do not sell it to anyone.
Your published listings are public: photos, description, price, as well as your username, your region and your profile picture.
Your phone and/or WhatsApp number appear on a listing only if you explicitly choose to display them when publishing.
Your messages are visible only to the person you are talking to (and, where necessary, to our moderation team).
Your email address is never visible to other users.
Your data is retained for as long as your account is active.
When you delete your account, all of your data (profile, listings, photos, conversations, favourites, notifications) is deleted immediately from our systems. Residual technical copies may remain in our backups for a maximum of 30 days before permanent erasure.
Minimal, pseudonymised technical logs (publication statistics) may be retained for analysis; they no longer allow you to be identified once the account is deleted.
You can review and correct your profile data directly in the app (My account → Edit profile).
You can delete your account and all of your data at any time from the app (My account → Delete my account), or by following the procedure described on our “Data deletion” page.
For any other request (access, rectification, objection, portability), write to us at valaverra@gmail.com from the email address associated with your account. We respond within 30 days.
You can also reach us on WhatsApp or Messenger from the “My account” tab, in the app or on the website.
Exchanges between your device and our servers are encrypted (HTTPS/TLS). Access to data is governed by strict security rules: each user can access only their own private data.
The Service is intended for people aged 18 or over. We do not knowingly collect data concerning minors.
We may update this policy. In the event of a significant change, we will inform you through the app. The date of the latest update appears at the top of this document.
ValaVerra
valaverra@gmail.com
You can also reach us on WhatsApp or Messenger from the “My account” tab, in the app or on the website.